FAQ

auxbid has two separate systems:

1) **eBay-style seller ratings**: After a purchase, buyers can rate positive, neutral, or negative. In listings you see e.g. “100% positive · 12 ratings · 4.8/5” — visible to everyone.

2) **Internal reputation score (e.g. “good (69)”)**: A trust score from ratings, auction history, and fraud analysis. These blue badges on shops or bids are **only visible to logged-in administrators** — regular users do not see them.

Administrators also find scores in the user profile in the admin area.

Questions? Use support tickets or live chat in the help center.

Buyer protection applies in justified cases such as non-delivery or significant discrepancies. Details are in the terms and in the support area.

This article is only visible after sign-in. Here you can document internal processes, escalations, or account-specific help.

Click **Sign in** → **Register** at the top. You need a valid email address and a secure password.

After registration you can bid immediately, use watchlists, and create support tickets. Sellers can also open a shop (see “Account types”).

On the sign-in page choose **Forgot password**. Enter your email — you will receive a reset link.

The link is time-limited. Check your spam folder too. If you have problems, use live chat or a support ticket.

**Buyer account**: Bid, buy it now, watchlist, orders, ratings.

**Seller account / shop**: Additionally create auctions, manage orders as seller, payouts.

A user can combine buyer and seller. Opening a shop is done via the seller dashboard.

After a won purchase or buy-it-now you receive an order in your account. Available payment methods (e.g. PayPal, card, bank transfer) depend on the seller and checkout configuration.

Payments run through our secure processing. For transaction questions open a ticket with the order or auction number.

Open the auction page and enter your amount. You can also set a **maximum bid** — the system bids automatically for you up to that limit.

Classic auctions use anti-sniping: shortly before the end the runtime may be extended. Note minimum bids and bid increments.

With **buy it now** you purchase the item directly at the listed fixed price — without waiting for the auction to end.

Buy-it-now offers are marked with the purple “Buy it now” badge. After purchase the same buyer protection applies as for auctions.

Shipping costs and delivery time are set by the seller in the listing. After payment the seller ships the item.

Tracking information is in your order overview. For delays contact the seller first, then our support.

We review suspicious accounts and auctions. Report suspicious listings via **Report** or a support ticket.

Never pay outside the platform. Buyer protection applies in justified cases — details in the terms.

In an auction, buyers bid on a listing — the highest bid when the auction ends wins. You see start price, current bid, and time remaining directly on the listing page.

In an auction, buyers bid on a listing — the highest bid when the auction ends wins. You see start price, current bid, and time remaining directly on the listing page.

Open the auction, enter your amount, and confirm the bid. You must be signed in. Your bid must be at least one increment above the current price.

Open the auction, enter your amount, and confirm the bid. You must be signed in. Your bid must be at least one increment above the current price.

With a maximum bid you set a limit — the system bids automatically for you until your limit is reached or you are outbid. You do not need to stay online constantly.

With a maximum bid you set a limit — the system bids automatically for you until your limit is reached or you are outbid. You do not need to stay online constantly.

The end date and time are shown on the detail page. Shortly before the end, an extension may apply if bids come in during the final minutes — keeping the auction fair.

The end date and time are shown on the detail page. Shortly before the end, an extension may apply if bids come in during the final minutes — keeping the auction fair.

After the auction ends you receive a confirmation. Checkout guides you through payment and shipping. The seller is notified and prepares shipment.

After the auction ends you receive a confirmation. Checkout guides you through payment and shipping. The seller is notified and prepares shipment.

Depending on the listing, card (Stripe), PayPal, or bank transfer may be available. You see available methods in checkout before completing the order.

Some auctions offer a fixed price for immediate purchase alongside or instead of bidding. You buy directly at the displayed price without waiting for the auction to end.

Buyer protection supports you with justified issues after purchase (e.g. item not received). Details and process are in the terms and help center.

Yes — with an approved seller account you can create listings via “Create auction”, upload photos, set start price and duration, and optionally enable buy it now.

Yes — with an approved seller account you can create listings via “Create auction”, upload photos, set start price and duration, and optionally enable buy it now.

In the buyer dashboard you find watchlist, active bids, and orders. Sellers manage live auctions in the seller area under “My auctions”.

Commission and any listing fees depend on category and plan. Before publishing you see a cost overview in the creation wizard.

Bids are binding. Withdrawal is only possible in exceptional cases (e.g. obvious input error) via support — contact us promptly with the auction number.

Winners must pay within the given deadline. If payment fails, the auction may go to the second-highest bidder or be cancelled; repeated issues may lead to suspension.

After payment the seller ships the item. Shipping costs and method are described in the listing. Tracking depends on the carrier chosen.

Some auctions offer a fixed price for immediate purchase alongside or instead of bidding. You buy directly at the displayed price without waiting for the auction to end.

In the buyer dashboard you find watchlist, active bids, and orders. Sellers manage live auctions in the seller area under “My auctions”.

Use the report function in messages or contact support at /support. Include thread or listing ID — our team will review the case.

Als **neuer Verkäufer** sind einige Funktionen eingeschränkt, bis alle Freischaltungskriterien erfüllt sind. Den Fortschritt sehen Sie im Verkäuferbereich (z. B. beim Erstellen einer Auktion).

**Typische Kriterien:**

• **Registrierungsdauer** — Mindestanzahl Tage seit der Anmeldung
• **Reputation** — Mindest-Reputationswert aus Bewertungen
• **Abgeschlossene Bestellungen** — Mindestanzahl erfolgreich abgeschlossener Verkäufe

**Was passiert nach der Freischaltung?**

Sobald alle Kriterien erfüllt sind, werden erweiterte Verkäuferfunktionen freigeschaltet (z. B. höhere Startpreise, Reservepreis, Premium-Optionen — je nach Plattform-Einstellung).

**Tipps:**

• Pflegen Sie Ihr Profil und liefern Sie zuverlässig — Bewertungen verbessern die Reputation.
• Schließen Sie Verkäufe ordnungsgemäß ab, damit Bestellungen gezählt werden.
• Bei Fragen nutzen Sie **Hilfe-Center → Support** oder Ihre Tickets im Käufer-/Verkäuferbereich.

In live auctions, the seller streams their item on camera directly on the auction page. Buyers see the product in real time, can ask questions in live chat, and bid as usual.

Live auctions are marked with a red **Live** badge on the listing page.

Open a running auction with the live badge. The stream appears in the listing area — you must be signed in to bid or use chat.

Bids and the current price update automatically during the stream. Auction rules (duration, minimum bids, anti-sniping) still apply.

1. Go to **Seller area → Live auctions** or open an active auction under **My auctions**.
2. Click **Go live** or **Open studio**.
3. Allow camera and microphone access in your browser.
4. Start the stream — viewers see your broadcast live on the auction page.

You can end the stream anytime in the studio. The auction itself continues normally afterward.

Live auctions must be enabled on the platform. You typically also need:

• **Seller unlock** — no longer a “new seller”
• **Verification (KYC)** — sufficient review status
• optionally a **minimum reputation** score

Check your status under **Live auctions** in the seller area. For open items, complete **Verification** or contact **Support**.

During the stream, signed-in viewers can send messages. The seller sees chat in the studio; buyers see it on the auction page.

Please stay respectful. Advertising, spam, or abuse is not allowed and may be reported. Contact support if you have issues.

**Camera & microphone**: Allow browser access when the studio prompts you.

**Internet**: A stable connection (Wi‑Fi or cable) reduces stuttering.

**Browser**: Use an up-to-date Chrome, Firefox, Safari, or Edge.

**No video/audio**: Reload the page, check permissions, try another device.

**Stream ended**: The seller or platform may stop the stream — the auction continues normally.

Use **support tickets** in the seller or buyer area, or **live chat** in the help center (if enabled).

Always include the **auction number** and a short description. For verification: **Seller area → Verification**. For technical issues, include browser, device, and time of the incident.

A **shop** is your public seller page with its own name and branding. Buyers find all your listings in one place.

**Products** are the master data (title, images, description, category) — from a product you can start one or more **auctions**.

Eligible sellers can request a public shop under **My area → Activate shop**. After review (and payment if applicable), the platform enables your shop.

Without a shop you can still list auctions as a seller — the shop is optional for extra visibility.

In the seller area under **My products → Add product**, fill in title, description, category, and images. A product can be reused for new auctions.

Tip: Good photos and a clear description improve your chances of selling.

Under **My products** you can edit, temporarily deactivate, or delete entries. Products with **running or scheduled auctions** cannot be deactivated until those auctions end.

Changes apply to future auctions; live listings keep the state from when they were published.

Each product needs a **marketplace category** (for search and fees). You can also create **shop categories** to group items for visitors.

Under **Categories** in the seller area you manage how products appear in your shop.

Your shop is available at `/shop/your-slug`. Visitors see logo, description, categories, and active listings.

The shop slug is set in **shop settings** and should be memorable and unique.

After creating a product, start the wizard via **Create auction**. You select the product, set start price, duration, shipping, and optional buy-now.

An auction is tied to exactly one product. Multiple parallel auctions for the same product require separate product records.

The **seller account** shows your running balance: every entry as **credit (+)** or **debit (−)**.

Sale proceeds increase your balance; fees and payouts reduce it. A **negative balance** is possible and is offset by future proceeds.

When publishing an auction, **listing fees** may apply. You see the cost **before** listing in the wizard.

With sufficient balance, fees are debited from the seller account immediately. If balance is insufficient, you receive an **invoice** with a payment deadline.

On a successful sale, a **commission** may apply to the sale price. The percentage depends on category and seller plan.

The commission is settled during payment processing and appears as a booking on the seller account.

Open and paid invoices are under **Invoices** in the seller area. Each invoice shows line items, due date, and payment status.

Payment is possible via **PayPal, Mollie, or bank transfer**, for example. Overdue invoices may trigger reminders.

Your seller account works like a wallet ledger: fees are booked even with a **negative balance**. New **sale proceeds** automatically offset open amounts.

Under **Payouts / Wallet** you see available balance for bank transfers.

After buyer payment is released (escrow), proceeds are on your account. **Payouts** are transferred to your registered bank account — depending on timing and minimum amount.

Status and history are under **Payouts** or in the seller account.

After winning or buy-now you receive an **order** in the buyer area. There you choose available payment methods (e.g. card, PayPal, prepayment).

Payment runs through the platform. The seller ships only after confirmed payment.

Under **My profile → Tax** you specify whether you sell as **private (B2C)** or **business (B2B)** with VAT ID. This affects invoice display and EU reverse charge.

Keep your data up to date — incorrect details may lead to corrected invoices.

When you publish an **auction**, **real-estate listing**, or **vehicle listing** as a seller, **listing fees** may apply. Exact amounts are **configured platform-wide** and may vary by category, options, and seller plan.

**Where do I see the costs?**

• In the **auction wizard** (fees step / before publish) you get a **live breakdown** of all line items.
• For real estate and vehicles, fees are shown before you **publish** the listing.
• Amounts are usually shown as **net**, **VAT**, and **gross (incl. VAT)**.

**When are fees charged?**

Listing fees are usually debited **immediately on publish** from your **seller account**. If balance is insufficient, you receive an **invoice** with a payment deadline. A negative balance is possible — sale proceeds offset open amounts.

**What fee types exist?**

• **Base listing fee** per listing
• **Subtitle**, **extra categories**, **additional gallery images**
• **Premium options** (highlight, XXL gallery, homepage placement)
• **Reserve price**, **buy now**, **buyer protection** (if enabled)
• **Category fees** (depending on selected category)
• **Real-estate** and **vehicle listing fees**

**Note for new sellers:** Some options may be restricted until unlock criteria are met (see the seller unlock help article).

**Sales commission:** In addition to listing fees, a **commission** on the sale price may apply on a **successful sale** — settled during payment processing, not when creating the listing.

**Base listing fee**

Each published auction may incur a **base listing fee**. It is charged when this fee is active in admin settings — regardless of optional extras.

**Subtitle**

If you enter a **subtitle** in the auction wizard, an **additional fee** may apply. Without a subtitle, this line item is not charged.

**Vendor surcharge**

Individual sellers may have an optional **custom surcharge**. It appears as a separate line in the fee overview.

**Tip:** Check the fee preview in the wizard before clicking **Publish** — you will see net, VAT, and gross for all active items.

Every listing needs a **primary category**. You can also select **additional categories** so your item appears in more areas.

**Category fee**

Certain marketplace categories may have their **own listing fee**. It is calculated per selected category when an amount is configured in admin settings.

**Extra category**

Each **additional category** (from the second onward) may trigger an **extra-category fee**. The primary category does not trigger this slot fee — only the extra slots do.

**Example:** Primary "Electronics" + extra "Collectibles" = base fee + optional category fee Electronics + optional category fee Collectibles + optional extra-category fee.

**New sellers:** Multi-category listings may be restricted until your account is unlocked.

**Gallery images**

A number of images is often **free**. Each **additional image** beyond that may incur a per-image fee.

**Highlight**

**Highlight** makes your listing stand out in category and search results. The fee applies when enabled in the wizard.

**XXL gallery**

**XXL gallery** enlarges image display on the listing page.

**Homepage placement**

**Homepage placement** can promote your listing on the homepage — if the option is active and available.

**Notes**

• All premium options are **optional** — only enabled features are charged.
• **New sellers** may be restricted from highlight, XXL, gallery upgrades, or multi-category.
• Exact amounts are shown live in the wizard fees step.

**Reserve price**

If you set a **reserve price**, an **additional fee** may apply. Without a reserve, this line is not charged.

**Buy now**

If you enable **buy now** with a fixed price, a **buy-now fee** may apply on publish.

**Buyer protection fee**

If you offer **buyer protection**, two components may apply:

• **Fixed fee** per listing, if enabled
• **Percentage** of expected sale price — based on start price or buy-now price (whichever relevant value is higher)

Buyer protection builds buyer trust; the fee is charged like other listing fees on publish via the seller account.

**New sellers:** Reserve price, buy now above thresholds, or high start prices may be restricted.

Besides classic auctions, you can create **real estate** and **vehicles** as dedicated listing types.

**Real-estate listing**

Publishing a real-estate listing may incur a **real-estate listing fee** when active in admin settings.

**Vehicle listing**

Similarly, vehicles may incur a **vehicle listing fee**.

**Highlight on marketplace listings**

If you later promote a real-estate or vehicle listing with **highlight**, the highlight fee may apply additionally — as with auctions.

**Billing**

Fees are debited on **publish** or **premium activation** from the seller account. You see the breakdown before confirming. If balance is insufficient, you receive an invoice.

**Auction from marketplace listing:** A linked auction may trigger regular auction listing fees as well — check the respective fee preview.