Help center

Help center

11

• Ratings & reputation — what does it mean? Open article
• Buyer protection Open article
• Internal notes for logged-in users Login required
• How do I register? Open article
• Forgot password — what now? Open article
• Which account types exist? Open article
• How does payment work? Open article
• How do I place a bid? Open article
• What is buy it now? Open article
• Shipping & delivery Open article
• Security & fraud protection Open article

Auctions & bidding

8

• What is an auction on Auxbid? Open article
• How do I place a bid? Open article
• What is a maximum bid (proxy bid)? Open article
• When does an auction end? Open article
• What happens if I win? Open article
• What is buy it now? Open article
• Can I list auctions as a seller? Open article
• Where do I see my bids and purchases? Open article

Verkäufer

1

• Hilfe zur Verkäufer-Freischaltung Open article

Live auctions

7

• What are live auctions on Auxbid? Open article
• How do I join a live auction as a buyer? Open article
• How do I start a live stream as a seller? Open article
• What requirements apply to sellers? Open article
• How does live chat work? Open article
• Tech tips and common issues Open article
• Where can I get help with live auctions? Open article

Shop & Products

7

• What is a shop on Auxbid? Open article
• How do I open a shop? Open article
• How do I create products? Open article
• Edit, deactivate, or delete products Open article
• Categories and shop categories Open article
• The public shop page Open article
• From product to auction Open article

Billing, Invoices & Fees

14

• What is the seller account? Open article
• Listing fees Open article
• Sales commission Open article
• View and pay invoices Open article
• Wallet balance and negative balance Open article
• Payouts to my bank account Open article
• Payment as a buyer Open article
• Tax profile (B2C / B2B) Open article
• What fees apply when listing an item? Open article
• Base listing fee and subtitle Open article
• Category and extra-category fees Open article
• Gallery and premium fees (images, highlight, XXL, homepage) Open article
• Fees for reserve price, buy now, and buyer protection Open article
• Fees for real-estate and vehicle listings Open article

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